Delivery Timeframes:

We dispatch orders every Monday, Wednesday & Friday.

Deliveries will take place between Monday to Friday. Where possible, an in-house driver will be used. If this is not possible, your order will be delivered by DX overnight.

Acoustic products: 2-3 days (stock on hand)

MDF Products: 7-10 days (made to order)

Bespoke: Agreed Upon Quotation

Sample orders are delivered via Royal mail using the tracked 48 service so you should receive your samples in 2 working days.

Weekends and Bank Holidays: Orders placed on weekends or bank holidays will be processed on the next business day.

If your order is being delivered by DX and you have any queries or issues surrounding your order, you can contact DX customer service team directly on 0333 241 1188 and they will be happy to assist you.

Please note that during exceptionally busy periods such as during sales, some deliveries might exceed our usual time frame. Should we experience any delays at these times we will notify you.

At present, we are not offering international deliveries on domestic orders. For trade orders please contact our customer service team.

Returns & Cancellations

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging complete with supplied fixings.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day cancellation right from the day after you receive your order.

Once you have notified us, you have a further 14 days to return the item in its original condition with packaging and fixings.

We will refund the full purchase price within 14 days of receiving the return.

Return shipping is at your expense unless the item is faulty or not as described.

Made-to-order and sale items are excluded from the cancellation right. If these arrive faulty or damaged, please contact us to discuss options.

Faulty or damaged items: Please inspect your order on receipt and contact us immediately at support@thewallexchange.co.uk.

Returns address: The Wall Exchange, Unit C, Williamson Street, Hull, HU9 1EP